Job description
Work setting: Hybrid 👩🏽💻
Workation: 1 x year 🌍
Location: Zürich 🇨🇭
Our Customer Success Team is looking for new team members. 👀 Are you the one?
🎯 OUR COMMON VISION
Empowering marketers to make data-driven decisions with transparency, independence and the power of artificial intelligence (AI).
📈 YOUR MISSION
Enable performance marketing teams around the world, to change the way they work today – from a manual excel based budgeting approach to a fully data-driven, artificial intelligence and automated way. You are the expert and provide strategic guidance and help execute strategies to drive their success on a new level.
🙌 The impact you’ll have:
- Be the driving force behind customer satisfaction, serving as the primary point of contact and advocate for success
- Establish strong customer relationships through personalized consultations, expert advice, and tailored strategies
- Shape the product vision and drive improvements by gathering customer feedback and monitoring churn
- Troubleshoot issues and proactively identify opportunities for performance optimization to empower our customers to succeed
😍 Your future work-life could be this:
- Purpose: Shaping the future of marketing with AI
- Culture: A value-based working environment, where we’re dedicated to what we do, support and learn from each other
- Strategy: Twice a year we travel to a special location (past locations: Berlin, Belgrad, Lenzerheide/Swiss alps) as a whole team for our strategy days where co-create our working culture and company strategy
- Growth: Regular feedback and performance cycles, bi-weekly learning sessions and up-skilling opportunities with certifications and personal development plans
- Flexibility: Hybrid work model with working two days per week in our beautiful and central offices in Zürich
- Events: Regular gatherings for the whole team (on-site) and an amazing rooftop terrace for lunches and after-work drinks
- Workation: Once a year you can work remotely for 30 – 60 days
Job requirements
🤝 Your experiences and skills:
- 2+ years experience in Customer Success or Performance Marketing
- Experience in customer interactions (B2B)
- Strong affinity for data-driven work, automated processes, logical thinking and quick comprehension skill
- A proactive mindset and strive to advise our customers with high-quality solutions
- Experience in various marketing tools (e.g., Google Ads, Meta, Google Analytics, etc.) and a strong understanding of digital marketing analytics
- Fluent in German and English
If you read this thinking: “I don’t tick all the boxes, but I know we’d be a great match”, please don’t hesitate to apply anyways and let us know, what makes you a great addition to our team 🙌