Location: Zürich
Language: German 

WE NEED MORE HEROES  IN OUR TEAM – our amazing 🦸🏻‍♀️🦸🦸customer success team is searching for another hero to join the battle to fight for transparency & independency in the digital marketing world!

Responsibilities

You will represent Nexoya and help our customers to fight for the best performance –  by supporting, strategizing and executing with performance marketing teams from various regions and industries.

  • Develop and maintain relationships with assigned customers and key stakeholders, serving as the primary point of contact and ensuring customer satisfaction
  • Understand customers’ needs and goals, work with them to establish strategies for success and consult them on a regular basis 
  • Empower the customer in regular meetings by offering advice and expertise to help them improve their performance
  • Identify and troubleshoot any issues or problems that customers may be experiencing
  • Gather customer feedback to help inform product development and improvements shaping the product vision going forward
  • Monitor customer churn and work to reduce it

Requirements

Our ideal hero is a customer-centric analytical problem solver who loves finding opportunities for our customers and realizing potential. You have some experience in performance marketing, particularly in running PPC, display, programmatic or social campaigns. 

  • BS/MS degree in marketing or a related field 
  • 2-3 years of experience in Performance Marketing
  • Strong affinity for data-driven work, automated processes, logical thinking and quick comprehension skills
  • A proactive mindset and strive to advise our customers with high-quality solutions 
  • Experience in various marketing tools (e.g., Google Ads, Meta, Google Analytics, etc.) and a strong understanding of digital marketing analytics
  • Ready to jump into a fast pace growing startup

Our Offering

We are a young team with a strong drive to challenge the standard of how marketing teams manage their digital advertising portfolio. 

  • Opportunity to get to know the startup world and work in a dynamic environment
  • Interesting and broad scope of duties in a fast-growing company with the chance to take responsibility and future organization in the heart of Zurich
  • Customer-facing position with regular exchanges with enterprise clients and marketing agencies in the DACH region
  • We highly value teamwork, openness, and direct feedback loops
  • Difficult problems that have an immediate and valuable impact on performance marketers worldwide
  • Regular gatherings for the whole team (on-site) and an amazing rooftop terrace for lunches and after-work drinks (yes, this is also duable in winter for real heroes)