Job description

Location: Zürich 🇨🇭

Languages: German, English, ideally Italian


Empowering marketers to make data-driven decisions with a  copilot—transparent, independent, and powered by artificial intelligence (AI).


Derive effective growth strategies and establish customer satisfaction by building and nurturing sustainable, trusting relationships with our customers and internal teams.

The impact you’ll have:

  • Become an integral part of the Customer Success & Account Management team in Zürich, collaborating closely with Product and Sales to drive cross-functional initiatives.
  • Build and maintain high-value, trusted business relationships with enterprise clients and key decision-makers.
  • Lead strategic account management efforts aimed at expanding accounts, maximizing client retention and reducing churn.
  • Proactively support clients and handle escalations in partnership with the Customer Success team.
  • Champion client renewals and activations in coordination with the Sales team.
  • Occasionally travel across Germany, Switzerland and Italy to engage with customers, attend events, and support the team. 

Your experiences and skills:

  • Exceptional written and oral communication skills, native or bilingual proficiency in German and English; Italian is a plus.
  • Proven track record in Account Management with B2B Enterprise clients in the DACH region and/or Europe.
  • Ability to manage client relationships within complex organisational hierarchies.
  • Advanced commercial awareness as well as emotional intelligence.
  • Resilient, empathetic, and possessing an entrepreneurial problem-solving mindset, with a strong sense of accountability and ownership.

Your future work-life could be this:

  • Purpose: Play a key role in shaping the innovative marketing technology industry.
  • Culture: A transparent company culture at eye level, where every individual is valued and supported.
  • Strategy: Participate in shaping the company strategy and culture during quarterly Strategy Days.
  • Growth: Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
  • Events: Regular events for the entire team, both on-site and off-site.
  • Flexibility: Work from your desired location for 30-60 days a year.